AEO Now works on behalf of various trading companies, taking responsibility for checking whether shipped goods and related shipment information are correct and accurate. This compliance element is a unique value-add AEO Now provides to their clients.
more shipments checked
faster throughput time
more time to focus on strategic work
Yara, a digital colleague, processes the shipment information such as product weight and quantity
Human mistakes related to typos and negligence are prevented
Happier workforce and more time left for assessing the value of goods
Improved customer service through faster throughput time
Auditing product information as declared by shippers consists of predominantly dull, copy-paste work within the audit system of AEO Now. It also requires good judgment to, for example, inspect the intrinsic value of goods. The administrative work doesn't only eat up considerable time but also leads to less accurate decision-making due to time pressure, as shipping companies want to ship products faster to meet increasing customer expectations. To streamline their business, AEO Now wants to achieve the desired efficiency to scale their operations, satisfy SLAs and prevent administrative backlog.
Before employing their digital colleague Yara, back-office staff had to spend most of their time manually administrating information into their audit system. The process looked as follows:
AEO Now has reached a level of standardisation that enables rapid scaling. By automating all manual actions and introducing an error-free process, staff can fully focus on what they are best at: assessing and interpreting the value of goods together with the appropriate HS-code. With RPA as their ultimate starting point, AEO Now complements their current process with AI/ML capabilities and has already found the next process they would like to hand over to Yara.