Vattenfall, an energy company providing district heating, sends out mechanics who visit residents to help fix electricity and gas-related issues. Through SAP, an Enterprise Resource Planning system, Vattenfall coordinates hundreds of their work orders. Mechanics use SAP to extract order information and report on the progress of the order – a time-consuming, administrative burden.
Yarado enabled Vattenfall mechanics to boost their productivity by automating all manual actions within SAP's user interface.
Every day, Vattenfall mechanics had to perform an endless number of clicks in order to retrieve and enter required information into the company SAP system. They needed to navigate to different tabs within SAP to not only access relevant information before each job, but also to report the progress and status of the order afterwards by filling in numerous empty fields. As a result, this administrative work accounted for at least 50% of their working time, making their day-to-day work less productive and more frustrating. Furthermore, two full-time employees were required to clean incorrect data entered by mechanics to prevent unreliable information from accumulating within the SAP system.
Prior to working with Yarado, Vattenfall mechanics had to execute several steps within SAP's user interface (before and after completing each work order).
Yarado created a web-interface that enabled mechanics to enter necessary information in one place, without the need to navigate to multiple tabs within SAP. Yara removed the need to perform manual actions in SAP, and consequently Vattenfall required fewer SAP licences, which saved substantial costs and helped to optimise their licences procurement. Crucially, mechanics now take considerably less time to execute administrative work and the information is immediately entered correctly, providing greater visibility to the entire organisation.